Hotline Technology Manager

Hotline Technology Manager

As the technology manager of a new statewide hotline, you are responsible for the management of all technical facets of the organization. This key member of the team is expected to maintain a consistent office schedule on a full time basis in order to interact with staff regularly and troubleshoot any technological issues that may arise. This position is responsible for the delivery of solutions around phones, office technology and equipment- servers, desktops, laptops, networked printers/scanner, mobile devices, projector, website, etc.

The technology manager must:

Maintain awareness of industry best practices and be able to make recommendations based on such. Track depreciation and take inventory of all technology and equipment.

Have the ability to update and manage servers, software, back-up systems and databases; as well as the ability to manage the back end of website and Outlook.

Administrator responsibilities of phone system, voicemail system management, and some vendor management.

Be willing to be on call for a 24 hour, seven day a week hotline and be willing to go above and beyond to ensure survivors of violence can reach crisis intervention when necessary.

Qualifications:

BS required.  Master’s preferred. Two years related experience, and excellent command of modern office software; Microsoft Office Suite & trouble-shooting of Word, Excel, and Outlook, as well as knowledge of back end website maintenance.

Deep technical expertise is required as is an understanding of the unique and critical nature of meeting the needs of survivors of violence. An understanding of feminist theory/domestic and sexual violence preferred. Students are encouraged to apply!

Salary $75,000 DOE

Please send a resume and cover letter by July 16, 2018 to Sarah Rennie at This email address is being protected from spambots. You need JavaScript enabled to view it.

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